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Email communication is important type of written communication. Today, communications are conducted among business firms, organizations and companies mostly via emails. This is not only the cheapest but also the most reliable means of communications. The companies and organizations communicate with other companies and organizations for business purposes through emails. The orders are placed through emails; the enquiries are placed through emails; the picture samples of being imported/exported things are sent via emails as attachments. Moreover email provides most authentic and secure means of communication. The records of past emails can be retrieved very easily in moments.
Nowadays, email communications has extended to more than business among employees, which opens doors to many ethical and technological complications. In some cases employees tend to spread rumors about other staff or organizations, disclose information or data to unwanted parties, use offensive language in their communication which conflict the ethical practices of an individual in organizations.
Furthermore, employees tend to send large amount of attachments, movies and sound clips to one another or to large group of people. Thus, unwanted network traffic, increase of unrequired email storage
Some of the employees behaviors are as follows are as follows
Employees use there office emails to receive newsletters from their favorite e-magazine, or use their office emails in website such as Facebook or LinkedIn or etc. which opens many doors of junk and spam attacks!
Employees use their office emails to stay in touch with their families and friends
Employees receive personal mails i.e. their credit card details, bank statements or sometimes medicals histories… etc.
Instead of using company’s intranet to for announcements and memos, People send heavy attachments to huge number of people from their emails
The aim of this research is to understand how emails are being used in organizations, what is the outcome of in-proper usage and then conclusion of what needs to be done to properly use emails and other communications channels such as intranet (MS SharePoint) telephones. also, what policies and procedures the organization should put in practice to increase users’ awareness on email usage and provide control over the information within it
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